Terms & Conditions

** Terms and Conditions  **

–1. Acceptance of Terms–

By accessing and using the Everything Madeleine online store (Everythingmadeleine.com), you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our Website.

**2. Ordering and Payment**

2.1. **Product Availability:** All orders are subject to product availability. In the event that an item is unavailable, we will notify you and provide a suitable replacement but we do not offer refunds as all sales are final at the time of sale/purchase.  

2.2. **Pricing:** Prices for our madeleines are listed on the Website. We reserve the right to change prices at any time without prior notice.

2.3. **Payment:** Payment must be made at the time of placing an order. We accept Visa, Mastercard, American Express, Discover and Paypal. 

**3. Store Pickup, Delivery, and Shipping**

3.1. **Store Pickup:** Customers can select the store pickup option during checkout. Orders will be available for pickup at our physical location listed below and our online website. Please refer to the confirmation email for pickup instructions.

3.2. **Delivery Zones:** We offer delivery through our 3rd party providers like GrubHub and DoorDash. Delivery charges will be calculated based on the delivery address and displayed at the checkout.

3.3. **Delivery Times:** Estimated delivery times will be provided at the time of purchase. While we make every effort to deliver within the specified times, delays may occur due to unforeseen circumstances.

3.4. **Shipping:** We also offer shipping to locations beyond our delivery zones. Shipping costs and estimated delivery times will be displayed at the checkout.

**4. ALLERGIES & INGREDIENTS**

4.1. **Allergen Information:** Our madeleine desserts may contain common allergens such as gluten, dairy, nuts, soybean, wheat and eggs. It is the responsibility of the customer to inform us of any allergies before placing an order.

4.2. **Ingredient Information:** A detailed list of ingredients used in our products is available on the product pages. If you have specific concerns about ingredients, please contact us before placing an order.

4.3. **Cross-Contamination:** While we take measures to prevent cross-contamination, we cannot guarantee that our products are free from traces of allergens.

**5. Disclaimer**

5.1. **Consumption Risk:** Consumption of our madeleine desserts is at the customer’s own risk. We disclaim any liability for adverse reactions or health issues arising from the consumption of our products, especially if the customer has not disclosed allergies or sensitivities.

5.2. **Product Variations:** Due to the handmade nature of our products, slight variations in appearance and taste may occur. We do our best to maintain consistency, but these variations do not constitute a defect.

**6. Cancellation and Refund Policy**

6.1. **Cancellation:** Orders can not be canceled except for custom or catering orders only up to 48hrs after placement by contacting our customer service email listed below. Cancellations after this period may be subject to a fee.

6.2. **Refunds:** Refunds will be issued for canceled orders . Please refer to our refund policy for more details.

Refunds will be issued in the following circumstances:

6.2a **Order Cancellation:** If an order is canceled within the specified time frame, a full refund will be processed.

6.2b **To request a refund** Please contact our customer service team at contact@everythingmadeleine.com with your order number and a brief explanation of the issue. We will respond to your request promptly.

6.2c **Refund Processing Time** The actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.


**7. Quality and Satisfaction**

We are committed to providing high-quality madeleines. If you are dissatisfied with your purchase, please contact us and we will address your concerns.

**8. Intellectual Property**

All content on the Website, including images, text, and logos, is the property of Everything Madeleine and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.

**9. Privacy Policy**

Our privacy practices are outlined in our separate Privacy Policy, which can be found on the Website.

**10. Governing Law**

These terms and conditions are governed by and construed in accordance with the laws of Texas. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [your jurisdiction].

**11. Changes to Terms and Conditions**

Everything Madeleine reserves the right to update or modify these terms and conditions at any time without prior notice. Please review the terms regularly.

**Contact Information:**

Everything Madeleine
3230 Towerwood Dr., Farmers Branch, TX 75234
Contact@everythingmadeleine.com 

**Last Updated:** [11.21.23]

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